job postings

Applicants are welcome to apply to multiple positions.

Chinese Seniors Outreach Assistant

The Chinese Seniors Outreach Assistant is a multilingual, bi-cultural senior services provider. The Outreach Assistant supports patients by coordinating volunteers to provide language interpretation and facilitate cross-cultural understanding with health practitioners. The Outreach Assistant also provides follow-up support for seniors who access our drop-in hours with health, housing, and income issues to meet their basic needs.

 

The Outreach Assistant builds close relationships with seniors as they navigate health and other challenges. They work with seniors to navigate and overcome language and cultural barriers to services, while supporting their independence and sense of agency.

 

DUTIES AND RESPONSIBILITIES:

  • Be present for weekly drop-in hours (1 hour a week) at the Yarrow office

  • Work with seniors to meet their basic housing, health, and income needs and maintain their cases

  • Work with Outreach Worker to ensure the caseload is manageable at any given time, and prioritize cases and communicate boundaries when necessary

  • Update and maintain seniors’ case files

  • Manage intake of medical accompaniment service requests, post medical accompaniment requests in our program Slack, and, if necessary, communicate with Youth and Volunteer Coordinator to secure a volunteer

  • Maintain and track a schedule of appointments 

  • Work with Outreach Worker and Youth and Volunteer Coordinator to discuss volunteer recruitment, volunteer knowledge gap and orientation/training direction for the medical accompaniment program

  • Support patients to navigate the healthcare system and health-related appointments, particularly communicating with seniors before and after their medical appointments

  • Support seniors in their interest in getting information about seniors’ care homes

  • Assist the Outreach Worker in enhancing communication and cross-cultural understanding with health care service providers, BC Housing, nonprofit housing staff, hospital admin staff, etc.

  • Empower patients to make their own health decisions and implement them

  • Attend Outreach Team Meeting with Worker and Managers, to learn about our seniors’ basic housing, health, and income needs and to advise

  • Work with staff team and partners to identify gaps and opportunities to improve access to health care for non-English speaking seniors

 

SKILLS AND QUALIFICATIONS:

  • Oral fluency in English and Cantonese; Mandarin is an asset

  • An understanding of the BC health care system

  • Ability to contribute to a welcoming environment and to help people feel comfortable

  • Commitment to maintaining professional standards and confidentiality

  • Sound decision-making, teamwork, collaborative, and organizational abilities

  • Strong communication and critical thinking skills

  • Effective resource and time management skills

  • Ability to tolerate uncertainty and ambiguity as you will be joining a small staff team in a new non-profit organization

  • Ability to establish personal and professional boundaries and maintain good self-care practices

  • Commitment to promoting a culturally safe, anti-oppressive, and low–barrier learning environment

  • Have an understanding of systemic oppression and how it impacts the people we serve

  • Ability to create a safe and welcoming environment for clients to discuss mental health and women’s health issues

  • Ability to multitask, such as listening to seniors and typing down notes or composing email at the same time

  • Ability to culturally adapt and deliver community-based health promotion resources (ie. vaccine/pandemic information)

  • Culturally competent, active and trusted member of the Chinese community

  • Interest and commitment to health equity and access

  • Adhere to the human rights values of our government funders (ie. BC Human Rights Code) and our organization

 

HIRING DETAILS

  • $26.00/hr, 10-16 hours a week

  • Competitive health, dental and life insurance package

  • Duration: Until April 2022, with possibility of extension


 

APPLICATION

Email an expression of interest (200 words max) and your resume to board@yarrowsociety.ca by July 19, 2021 at 11:59pm. Staff will follow up with shortlisted candidates to schedule a short interview. 

Grocery Program Assistant

 

The Grocery Program Assistant position supports grocery delivery to isolated Chinese-speaking seniors to ensure access to affordable, fresh, culturally appropriate groceries. It is a temporary, contract position at a rate of $26/hour, 15 hours per week, from September 2021 to September 2022.

 

DUTIES AND RESPONSIBILITIES: Logistics & Systems & Seniors Support

  • Receive and consolidate orders from partner organizations, and calculate and submit bulk produce orders for procurement on time

  • Manage payments and reimbursements from volunteers (e-transfers etc) 

    • Coordinate with Operations Manager around finances

  • Manage incoming grocery payments & outgoing expenses

  • Liaise with partner organizations (SUCCESS) to troubleshoot day-to-day logistics

  • Report back to Operations/Programs Manager on a weekly basis regarding the ongoing operations of the program

  • Attend regular online check-ins

    • With Yarrow staff (internal)

      • All staff meeting (once per week)

      • 1-on-1 check-in meeting with managers (once per week)

      • COVID-19 Senior Support meeting with grocery delivery volunteers

    • Between Yarrow staff & SUCCESS to resolve any ongoing issues that may arise (external)

  • Occasionally translate basic written correspondence (i.e. letters, medical appointment slips) and information to seniors, and liaise more complex cases to Outreach Worker and Outreach Assistant

 

Packing & Distribution Support

  • Assist on distribution day once a week on site 

  • Assist other grocery packing team members to receive, sanitize, and re-pack groceries according to the order list

  • Organize orders into tote boxes separated by delivery team for pickup, and oversee dispatch of orders to appropriate volunteer delivery drivers

  • Ensure sanitized, tidy, and respectful use of on site spaces

 

SKILLS AND QUALIFICATIONS

  • Ability to create a safe and welcoming environment for clients to discuss mental health and women’s health issues

  • Experience volunteering with Chinese seniors in the DTES preferred

  • Oral fluency in English, Cantonese, and basic Mandarin required

  • Ability to facilitate a welcoming environment and to help people feel comfortable

  • Sound decision-making, teamwork, and organizational abilities

  • Strong communication and critical thinking skills

  • Ability to establish personal and professional boundaries and self-care

  • Commitment to maintaining professional standards and confidentiality

  • Commitment to promoting a culturally safe, anti-oppressive, and low–barrier environment

  • Have an understanding of systemic oppression and how it impacts the people we serve

  • Strong understanding of organization’s vision, mission, goals, and strategic plan

  • Previous volunteer experience with Yarrow, especially the grocery delivery program, is an asset

 

HIRING DETAILS

  • $26.00/hr, 15 hours a week, 1 contract position

  • Duration: August 2021 to September 2022

APPLICATION

Email an expression of interest to board@yarrowsociety.ca (200 words max) by July 19, 2021 at 11:59pm. Staff will follow up with shortlisted candidates to schedule a short interview. 

 

Note: This position requires a computer and a phone that allows up to 5 hours of calling during weekdays. Having a Class 5 driver’s license and access to a vehicle is an asset.

DISABILITY JUSTICE AND ACCESSIBILITY COORDINATOR (2 POSITIONS AVAILABLE)

The Disability Justice and Accessibility Coordinators will work to support Yarrow's goals of decreasing barriers to health care. They are temporary, contract positions at a rate of $26/hour, approx. 15 hours per week for 13 weeks each after the starting date.

 

DUTIES AND RESPONSIBILITIES

  • Host and organize medical advocacy workshops for volunteer medical interpreters

  • Host and organize workshops for seniors on how to navigate the medical system

  • Conduct a review of the medical accompaniment program to determine how the program can better incorporate accessibility and disability advocacy, for those with and without status navigating the BC health system

  • Work with the Seniors Hub Coordinator and Outreach Worker to determine the accessibility needs of seniors and how Yarrow can better fulfill their needs through outreach

  • Liaise with the Patient Voices Network, Pain BC, and BC Health Coalition, and envision the future participation of our Chinese elderly clients 

  • Attend BC Health Coalition CARES for Equitable Health meetings to determine how the movement for Community Health Centre can be more inclusive to elderly disabled people, including those with precarious status

  • Attend the Yarrow-led Language Access to Health Care (LAHC) Campaign to determine how to educate the public via Chinese and English media about the intersection of disability, race, gender, immigrant/refugee health (including mental health), precarious status and work (including deskilled labour)

  • Conduct outreach to Chinese-speaking seniors in long-term care homes to determine their needs and explore Yarrow’s potential to support those needs

  • Work with Yarrow senior staff to ensure program activities align with the organization’s vision, mission, goals, and strategic plan

  • Perform effective evaluation of the above activities

 

SKILLS AND QUALIFICATIONS

  • 1-2 years of IBPOC/immigrant patient support and/or accompaniment for medical appointments within the BC medical system preferred, not required

  • Previous relevant experience with and/or willingness to learn how to engage with collaborative forums that bring in the voices of patient advocacy groups 

  • Strong understanding of disability and trauma, including invisible disabilities, not negating the diversity of disability, and support for people with differing abilities and disabilities

  • Oral fluency in English, Cantonese, and Mandarin are assets

  • Ability to facilitate a welcoming environment and to help people feel comfortable

  • Sound decision-making, teamwork, and organizational abilities

  • Strong communication and critical thinking skills

  • Openly & regularly communicate and collaborate with other staff members

  • Strong understanding of organization’s vision, mission, goals, and strategic plan

  • Strong anti-oppression understanding and practice: intersectionality, ableism, transmisogyny, sex work exclusion, racism (anti-Blackness & anti-Indigeneity), settler colonialism

  • Perform effective evaluation of the above activities

  • Experience volunteering with Chinese seniors in the DTES preferred

 

HIRING DETAILS

  • $26.00/hr, two contract positions

  • Duration: approx. 15 hours (2 days) a week for 13 weeks, for a total of 192 hours, for each position

APPLICATION

Email an expression of interest (200 words max) and your resume to board@yarrowsociety.ca by July 31, 2021 at 11:59pm. Staff will follow up with shortlisted candidates to schedule a short interview.