Job Posting

Chinese Seniors Outreach Worker

SUMMARY OF POSITION:

The Chinese Seniors Outreach Worker is a multilingual, bi-cultural senior services provider. The Outreach Worker supports patients by coordinating volunteers to provide language interpretation and facilitate cross-cultural understanding with health practitioners. The Outreach Worker also provides follow-up support for seniors who access our drop-in hours with health, housing, and income issues to meet their basic needs.

 

The Outreach Worker builds close relationships with seniors as they navigate health and other challenges. They work with seniors to navigate and overcome language and cultural barriers to services, while supporting their independence and sense of agency. The Outreach Worker will work with the youth coordinator to train and support volunteers to do medical accompaniments.

 

DUTIES AND RESPONSIBILITIES:

  • Co-manage weekly drop-in hours with staff team

  • Work with seniors to meet their basic housing, health, and income needs and maintain their cases

  • Ensure the caseload is manageable at any given time, and prioritize cases and communicate boundaries when necessary

  • Update and maintain seniors’ case files

  • Manage intake of medical accompaniment service requests

  • Maintain and track a schedule of appointments 

  • Work with youth coordinator to coordinate and train volunteers to provide medical accompaniments and interpretation

  • Provide language and cultural interpretation between Chinese senior patients and doctors when necessary

  • Support patients to navigate the healthcare system and health-related appointments

  • Enhance communication and cross-cultural understanding with health care service providers

  • Empower patients to make their own health decisions and implement them

  • Work with staff team and partners to identify gaps and opportunities to improve access to health care for non-English speaking seniors

 

SKILLS AND EXPERIENCE:

  • Oral fluency in English and Cantonese, Mandarin is an asset

  • An understanding of the Canadian health care system

  • Ability to contribute to a welcoming environment and to help people feel comfortable

  • Commitment to maintaining professional standards and confidentiality

  • Sound decision-making, teamwork, and organizational abilities

  • Strong communication and critical thinking skills

  • Effective resource and time management skills

  • Ability to tolerate uncertainty and ambiguity as you will be joining a small staff team in a new non-profit organization

  • Ability to establish personal and professional boundaries and self-care

  • Commitment to promoting a culturally safe, anti-oppressive, and low–barrier learning environment

  • Have an understanding of systemic oppression and how it impacts the people we serve

  • Ability to create a safe and welcoming environment for clients to discuss mental health and women’s health issues

  • Ability to culturally adapt and deliver community-based health promotion resources

  • Culturally competent, active and trusted member of the Chinese community

  • Interest and commitment to health equity and access

 

HIRING DETAILS

  • $21.63/hour for 22 hours/week

  • $1900 available for extended health benefits

  • Duration: 1 year from the time of hiring

  • Please email your cover letter and resume to info@yarrowsociety.ca by August 6, 2019 at 10:00 AM

©2019 by Yarrow Intergenerational Society for Justice