Job Postings

Chinese Seniors Outreach Worker

WHO WE ARE:

Yarrow Intergenerational Society for Justice is a small non-profit organization where we envision a thriving, equitable, and intergenerational community in Chinatown.  We provide accessible and culturally relevant services to low-income seniors living in Chinatown and the Downtown Eastside, while empowering youth and seniors to work together to create collective change to improve the community.

 

SUMMARY OF POSITION:

The Chinese Seniors Outreach Worker is a multilingual, bi-cultural position to lead Yarrow’s seniors outreach services program. This program currently includes two types of services: volunteer medical accompaniment and one-to-one social services support.

 

Volunteer medical accompaniment: The Outreach Worker supports seniors by coordinating volunteers to provide language interpretation and facilitate cross-cultural understanding with health practitioners at medical appointments. The Outreach Worker will work with the Youth Coordinator to train and support volunteers for these medical accompaniments. The Outreach Worker builds close relationships with seniors as they navigate health and other challenges. They work with seniors to navigate and overcome language and cultural barriers to services, while supporting their independence and sense of agency. 

 

One-to-one social services support: The Outreach Worker also provides follow-up support for seniors who access our drop-in hours with health, housing, and income issues to meet their basic needs. This support typically includes direct advocacy with government entities.

 

During the COVID-19 pandemic, the Outreach Worker will work partly from home when possible, as well as work in the Yarrow office and in the broader community. Work that takes place in the Yarrow office and broader community includes regular, socially distanced, in-person meetings with seniors and occasional medical accompaniments.

 

DUTIES AND RESPONSIBILITIES:

  • Develop the overall senior outreach services program, under the supervision of the Operations Manager

    • Create and maintain a tracking system to update and maintain seniors’ case files and appointments across all of Yarrow’s senior outreach services

    • Recommend guidelines to ensure the sustainability of the senior outreach services program, such as the types of appointments and cases that should be prioritized, and the total caseload that is sustainable with different resource levels

    • Ensure the caseload is manageable at any given time, prioritize appointments and cases, and communicate boundaries to seniors when necessary

  • Manage medical accompaniment services for seniors, in collaboration with the Youth and Volunteer Coordinator

    • Manage the intake of medical accompaniment service requests

    • Support seniors in navigating the healthcare system and managing health-related appointments

    • Empower seniors to make their own health decisions and implement them

    • Coordinate and train volunteers to provide medical accompaniments and interpretation

    • Liaise between volunteers and seniors to build mutual understanding

    • Provide language and cultural interpretation between Chinese senior patients and medical offices when necessary

    • Accompany seniors to healthcare visits on an as needed basis

  • Provide social services support to seniors on one-to-one basis

    • Co-manage weekly drop-in hours with staff team

    • Work with seniors to meet their basic housing, health, and income needs and maintain their cases

    • Collaborate with Operations Manager and external partners to problem-solve challenging client cases

    • Establish and maintain professional boundaries with seniors, especially around scope and duration of assistance

  • Provide advice to staff, Board, and partners on seniors’ needs to support systemic change

    • Work with staff team and partners to identify gaps and opportunities to improve access to health care for non-English speaking seniors

    • Enhance communication and cross-cultural understanding with health care service providers

    • Provide advice to Board on goals and targets for senior outreach program in the organizational strategic plan

 

SKILLS AND EXPERIENCE:

  • Language and intercultural skills

    • Oral fluency in English and Cantonese required

    • Oral fluency in Mandarin is also an asset

    • Ability to culturally adapt and deliver community-based health promotion resources

    • Culturally competent, active and trusted member of the Chinese community

  • Professional skills

    • Commitment to maintaining professional standards and confidentiality

    • Sound decision-making, teamwork, and organizational abilities

    • Strong communication and critical thinking skills

    • Effective resource and time management skills

    • Ability to tolerate uncertainty and ambiguity as you will be joining a small staff team in a new non-profit organization

    • Ability to establish personal and professional boundaries and self-care

    • Ability to contribute to a welcoming environment and to help people feel comfortable

  • Knowledge and values

    • An understanding of the Canadian health care system, as well as interest and commitment to health equity and access

    • Commitment to promoting a culturally safe, anti-oppressive, and low–barrier learning environment

    • Have an understanding of systemic oppression and how it impacts the people we serve

    • Ability to create a safe and welcoming environment for clients to discuss mental health and women’s health issues

 

HIRING DETAILS

  • $23.39/hour for 28 hours/week

  • Yarrow health benefit program

  • Duration: Through March 2021, with a high likelihood of being extended to 1 year from the time of hiring, pending confirmation from funders


To apply, please send your resume to Chanel Ly at chanel[at]yarrowsociety.ca by July 24, 2020 at 11:59PM. Cover letters are optional.